Monday January 14, 2013
Luka’s toy story
By S. INDRAMALAR
A young boy’s heart-warming letter to LEGO has struck a chord worldwide.
SEVEN-YEAR-OLD Luka Apps of Wiltshire, England learnt an almost painful lesson that showed him the importance of listening to his father.
Last Christmas, Luka lost his favourite toy – the Jay ZX LEGO character of the Ninjago Ultrasonic Raider set – which he kept in his pocket while out with his father at a mall.
His father, Simon Apps, had warned him against bringing the toy along but Luka didn’t listen and inevitably, the toy fell out of the boy’s coat pocket.
Luka was devastated and decided to write a letter to the company about his misfortune, according to a report in thesun.co.uk.
In his letter to LEGO, Luka wrote: “Hello. My name is Luka Apps and I am seven years old. With all my money I got for Christmas, I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good.”
He then explained quite candidly, as only a child can, how he had lost his toy.
He wrote: “My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. I am really upset I have lost him.
Daddy said to send you an e-mail to see if you will send me another one. I promise I won’t take him to the shop again if you can. Thank you.”
Luka’s heart-warming letter struck a chord with LEGO. Someone named Richard, from the customer service department of LEGO wrote back to the boy.
He said, “We are very sorry to hear about you losing your Jay minifigure but it sounds like your dad might have been right about leaving it at home. It sounds like you are very sad about it too.
“Normally we would ask that you pay for a new one if you lose one of your minifigures and need to have it replaced.”
He then said that although his “bosses” told him he could not replace Luka’s toy, he would “put in a call” to Sensei Wu (a Ninjago Master) to see if he could help. Sensei Wu came through.
“Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again. He told me to tell you, ‘Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!’
“Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan,” Richard wrote in the letter.
Richard ended the letter urging Luka to keep in mind Sensei Wu’s instructions.
“Keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad. You will see an envelope from LEGO within the next two weeks with your new minifigures. Please take good care of them, Luka. Remember that you promised to always leave them at home,” wrote Richard.
Luka wasn’t the only one who was thrilled to receive Richard’s letter. His father was overwhelmed too. Apps expressed his gratitude to LEGO on social networking site Twitter.
“We were all really impressed with the reply from Richard at @lego_group. He definitely deserves a pat on the back,” Luka’s father wrote on his Twitter account @simonapps last Monday.