Sunday May 27, 2007
AirAsia to refund airport tax on unused tickets
KUALA LUMPUR: AirAsia passengers who did not board their flights will be refunded on airport tax but not on fuel surcharge.
“AirAsia is a low-cost airline and the bulk of its ticket sales are purchased online, some for even 11 months ahead of the travelling date.
“Due to the high volume of passengers, it is not easy for us to track the number of no-show passengers,” said its executive vice-president (commercial) Kathleen Tan in a reply via e-mail.
The airline advises passengers who want to claim any refund to contact its guest support team at 603 8660 4388 (from 9am to 6pm daily) or by e-mailing to guestsupport@airasia.com.
“But our policy on no-refund on the fuel surcharge remains unchanged,'' Tan added.
On the reduced airport tax, she said AirAsia's online booking would reflect the new rates from June 1.
“We are happy with the reduced airport tax. However, we believe that it could be lower. As we do not want to burden our passengers, we hope that cost will be exempted totally,” she added.
News Poll
- Court ruling takes bite out of local council summonses
- Chin Peng apologises for death of innocents
- Girl and stepmum held over bid to kill first wife
- Biggest karaoke session a blast
- New evidence on MCA snoop squad case arrives at doorstep
- Teoh's second autopsy completed 3.15pm
- Victim’s dad nabs kidnapper
- Teoh’s body exhumed for second autopsy today
- Foreigner falls to her death from condominium
- Malaysians must get regular dental checks
- Court ruling takes bite out of local council summonses
- Chin Peng apologises for death of innocents
- Malaysians must get regular dental checks
- No licence to try offenders
- Big impact in ‘small’ man’s win
- New evidence on MCA snoop squad case arrives at doorstep
- Stop blanket approval for outsourcing, says union
- Weapons drawn for new battle
- Johor set to be a medical hub
- Joy for 2,500 housebuyers as SPNB takes over project
RSS
