Sunday July 29, 2007
Malaysia Airlines Crew voted “World’s Best Cabin Staff”
SUBANG: MAS took the top position in the 11-month survey, which was conducted between August 2006 and June 2007.
The survey is regarded as the primary benchmarking tool for passenger satisfaction levels of airlines throughout the world.
MAS managing director/ chief executive officer Datuk Idris Jala said he was "very proud of our cabin crew and their outstanding performance."
"Our crew treat our customers as guests in our own home. They are natural, spontaneous, determined and willing to demonstrate the best of Malaysian hospitality.
"This will go a long way in building our brand, customer value and relationship,” he added.
Focused on the quality of onboard customer experience, the Skytrax survey also looked at the “soft service” provided, including cabin staff friendliness, enthusiasm and attentiveness, and sincerity as well as consistency in service delivery besides general service efficiency.The worldwide survey data for the award involved more than 3 million respondents representing over 90 different passenger nationalities.
Skytrax Research of London is the specialist research advisor to the air transport industry. It is an independent organization with 18 years experience in airline research.
News Poll
- Teacher held for oral sex on Year Two girl
- Lau sought psychiatrist’s help after death of fan’s dad
- Police shoot dead leader of ‘Berong Gang’
- Australian court sentences Malaysian who posed as taxi driver
- Prime Minister comes up with plan to end crisis in MCA
- Teoh Beng Hock exhumed for second autopsy (Update)
- Fresh polls in six to eight months if new mechanism used
- Foreign woman falls to death at high-end condo
- Settle RM57, 5As pupil told High scorer can’t collect result slip
- Eli’s ex still being sought by cops
- Australian court sentences Malaysian who posed as taxi driver
- Teacher held for oral sex on Year Two girl
- 10 states see increase in number of dengue cases
- AirAsia launches new flights to three Indian cities
- Lau sought psychiatrist’s help after death of fan’s dad
- Teoh Beng Hock exhumed for second autopsy (Update)
- Prime Minister comes up with plan to end crisis in MCA
- Take care of yourself first
- Police shoot dead leader of ‘Berong Gang’
- Indonesia seizes 75tons of explosive material from M’sia
RSS
