Tuesday March 25, 2008
Facial treatment ends in nightmare
By LISA GOH
KUALA LUMPUR: When bank executive Chey Pik Yock signed up for a facial treatment package in November last year, she never imagined she would end up with badly damaged skin.
The treatment left her once clear skin covered with acne and scars, she said, adding that the painful procedure also caused her forehead and cheeks to swell with a burning sensation.
“During each of those treatments, which lasted from 45 minutes to an hour, the beautician would poke and squeeze out my pimples, which was very, very painful.
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Before and after: Chey holding up a picture of herself before she signed up for the treatments (right) and another showing her forehead covered with acne. |
Chey, 25, had signed up for the facial treatment package at a salon in Kota Damansara to clear up minor pimples on her face.
The total package cost her RM1,499 for eight facial treatments, and she had paid RM700.
“After the first treatment, I was shocked to see my forehead and cheeks red and swollen, but the beautician told me it was normal.
“The beautician also sold me some products (sun block, skin action sebum gel and skin purifying masque) for RM360 which she said would help improve my skin’s condition,” she said.
In January, Chey returned to the salon twice hoping that her skin condition would improve, but instead it worsened with her skin breaking out in acne vulgaris.
On Feb 4, a doctor diagnosed her condition as “acute allergic reaction” to the facial treatment.
Chey called the beauty salon asking for a refund, “but until now, the salon manager has yet to get back to me.”
Chong said he received five similar cases last year, adding that he would contact the beauty salon involved to get a refund.
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