Sunday November 29, 2009
Firefly says sorry over flight delays
KUALA LUMPUR: Low-cost carrier Firefly has apologised to passengers over flight delays during the Aidiladha weekend which it attributed to an aircraft being temporarily out of service because of a certain technical defect which took two days to rectify.
Firefly managing director Eddy Leong said yesterday that the defect was not major but rectification took longer than expected due to the wait for spare parts from overseas while the back-up aircraft also had a minor defect on Friday which was cleared quickly.
“Unfortunately, the out-of-service aircraft and the short hiccup on the back-up aircraft caused a domino effect on all scheduled flights, resulting in multiple delays.
“We sincerely apologise to all affected passengers and assure passengers that Firefly practises very high safety standards,” he said in a statement.
People who have queries or require further assistance may contact the company’s call centre at 03-7845 4543 or e-mail contactus@fireflyz.com.my. — Bernama
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