Wednesday July 15, 2009
Tribunal: Beautician cannot seek out customer’s medical record
JOHOR BARU: The Consumer Claims Tribunal here found that it is wrong for a beautician to call a customer’s doctor to check on her health condition.
Tribunal president Datuk A. Mutalib Abdul Razak said it was a breach of medical ethics for a doctor to reveal a patient’s health condition to anyone without the patient’s consent.
“You are not supposed to check on a patient’s medical condition.
“You have no right to call the doctor unless you are another doctor disputing a medical conflict,” he told a beautician who had called her customer’s doctor to find out if the customer was fit to undergo a slimming treatment.
The beautician had done so when one of her customers, Mazlina Mat Isa, 35, wanted to cancel her 10-session slimming package and demanded for a full refund of the RM1,500 deposit.
The beautician argued that their salon would only allow for a refund if a medical report was produced stating that Mazlina was unfit to continue with the treatment.
Mazlina, a secondary school teacher, had told the tribunal that she felt pain all over her body following a trial treatment at the beauty centre.
She said that she had informed the beautician that her doctor had advised her to discontinue the slimming treatment.
Another beautician, who was also at the tribunal hearing, told Mutalib that Mazlina was not feeling well when she came for the trial treatment.
Mutalib retorted that they should not have allowed Mazlina to undergo the treatment if she was not well.
He then ordered the beauty salon to refund Mazlina RM1,200 saying that she had not wanted to purchase the package in the first place.
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