Friday September 25, 2009
Celcom network failure caused by heavy traffic volume
PETALING JAYA: Celcom’s disrupted phone lines nationwide were gradually restored some 10 hours after the interruptions occurred.
“The failure was mainly due to heavy call volume which had increased by five folds during Aidilfitri,” said Celcom chief executive officer Datuk Seri Shazalli Ramly.
Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.
As a result, some of its major network nodes experienced sudden overloading, causing a loss of signal between the nodes located at Kepong and Perda, Seberang Perai.
A call to the mobile service provider’s careline yesterday morning revealed their phone lines had been down since morning.
A pre-recorded voice message informed subscribers that they would experience some “disruption in taking and making calls in some parts of peninsular Malaysia”.
“We apologise for any inconvenience caused,” said the message.
A customer care consultant said there was a “network problem” affecting the whole country, including Sabah and Sarawak.
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