Friday July 30, 2010
Tribunal gets 2,661 consumer complaints
JOHOR BARU: The Consumer Claims Tribunal received 2,661 complaints nationwide this year, the bulk relating to scratch-and-win scams, and faulty mobile phones and electrical appliances.
Deputy Domestic Trade, Coope-rative and Consumerism Minister Datuk Rohani Abdul Karim said most of the cases had been solved.
“The tribunal has been very active in looking after the plight of consumer,” she told newsmen after launching a dialogue on ethical business practices here recently.
“But consumers must also be aware of their rights for justice to be upheld.”
Rohani advised consumers to check any item thoroughly before purchasing it.
“Don’t wait until a few weeks or months to complain about faulty items,” she said.
“The tribunal is designed to look into valid cases where consumers have been wronged. It is not a platform for easy gain.”
Rohani said that in Johor, the tribunal recorded 283 cases, including 56 involving scratch-and win-scams. Of the cases resolved, 76 resulted in consumers being awarded compensation, while 33 cases were settled mutually.
She also advised businesses to adhere to ethical practices to enable them to compete globally.
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