Saturday October 13, 2012
Let’s repair our tarnished image
EARLY yesterday at around 12.30am while queueing at KL Sentral waiting for passengers to arrive from KLIA or LCCT, I was listening to a fellow taxi driver lamenting about the lack of enforcement of the ‘teksi ulat’ (illegal taxi) menace, when a lady tourist approached us and enquired whether one of us could send her to Bukit Bintang.
We asked her to purchase a coupon since that was how we worked at KL Sentral.
She argued as to why she had to pay RM20 (the approximate price of the coupon) for the trip from KL Sentral to Bukit Bintang when she only had to pay RM10 from LCCT to KL Sentral.
To my utter astonishment, my fellow driver brusquely asked her to take a walk!
I was shocked beyond belief and my jaw literally dropped!
I just stared at this fellow driver and failed to notice that the lady tourist had taken his advise literally!
KL Sentral to Bukit Bintang, on foot after midnight?
To be fair, I should have pulled the lady aside and explained why the RM20 i.e. midnight surcharge, security, why she can’t compare taxi fares with bus fares, etc.
But my point is this — in the time when our image (the country and KL taxi drivers) is already tarnished, this fellow taxi driver (I am ashamed to called him this) has help to further soil our already bad image.
So to all my fellow taxi drivers – please! If anyone refuses to take a ride in our cab, that’s ultimately their right, and in my mind, their loss because they have failed to experience the best taxi service in the country.
Help regain and protect our and the country’s image.
MY TWO SEN WORTH