Saturday October 27, 2012
90% of complaints solved, says bureau
PETALING JAYA: The Public Complaints Bureau (PCB) has successfully resolved 90.4% of the 10,271 complaints it had received this year.
PCB Johor director Marshall S.J Rajaiah, in revealing this, said it was accomplished through cooperation from various departments in resolving public complaints.
“Furthermore, any unresolved issues can be tabled at the Permanent Committee on Public Complaints, chaired by the Chief Secretary with the Treasury secretary-general, Public Service Department director-general, Mampu director-general, MACC Chief Commissioner, and senior deputy secretary-general of the Prime Minister's Department as members,” he said in a press release.
Recently, a reader of The Star said in a letter that the bureau should be equipped with more powers to police civil servants, in order to upgrade service accountability.
Responding to the reader, Rajaiah clarified that the thrust of public complaint management was self-compliance.
“This means that PCB is resolving complaints received by cooperating very closely with the agencies' concerned bureau,” he said.