Monday June 18, 2012
Shocked over hospital staff’s cruelty
MY husband and I were at this hospital in the Klang Valley about 9pm on June 14 to visit my grandmother who was admitted to the emergency unit.
While waiting outside the emergency unit, we saw an incident of cruel brutality.
A man was admitted to the emergency unit and he was drunk. As we know, a drunken person may not be aware of his actions. This man was trying to get off the stretcher and he fell on the floor.
One of hospital staff came over and told him to get up onto the stretcher but the man didn’t. The hospital personnel then got angry and kicked the man in the face with his boot. It was a hard kick and blood gushed out from the man’s mouth and nose, splattering on the floor in front of the emergency unit. Several of the staff then forcefully moved the man onto the stretcher and took him inside the emergency ward.
My husband and I wanted to lodge a complaint that that was not the right thing to do to a patient. We spoke to the staff nurse on duty and the emergency unit manager but they did not want to accept our complaint. Instead, they tried to twist the story by saying that the man was bleeding as he fell from the stretcher.
We asked them to view the footage from the CCTV in front of the emergency unit but they refused to do that.
The staff nurse was very rude; she shouted at us saying we were being busybodies for making the complaint and that we didn’t know the patient as they did.
I may not know what the patient has done before, but there is no justification for kicking the man. A hospital is a place to save people, and not to hurt people. A place where we should feel safe as there are doctor and nurses to help us. Why is there so much anger among the staff?
My husband and I tried to do our part as concerned citizens who witnessed the incident but we were humiliated and insulted by the hospital staff who stopped us from filing a written complaint.
I hope the relevant authories will investigate the matter.
Kelana Jaya, Selangor.