Tuesday September 18, 2012
NCCC — where consumers can file complaints
By P. ARUNA
PETALING JAYA: What was supposed to be a simple meal at a fast-food outlet became a nightmare for a 56-year-old woman when she found a shard of glass in her food.
She took a bite, felt pain and tasted blood in her mouth.
“I put my finger in my mouth, it pricked my finger, which started bleeding, too.
“I panicked and used my other hand to try to pull out the piece of glass wedged on my tongue and it cut my finger again,” said the woman in her letter to the National Consumer Complaints Centre (NCCC).
The incident was among the 40,637 cases recorded in the annual Consumer Complaints Report 2011, which will be released on Thursday by NCCC.
According to the woman, the outlet manager only apologised and waived the bill.
“She is now contemplating legal action after the fast-food chain denied that there was glass in the food,” said NCCC deputy director Ravin Karunanidhi.
The NCCC, an affiliate of Fomca, receives and records complaints from consumers on problems such as bad customer service or defective goods. It offers advice or acts as a mediator to resolve the issue.
It also analyses complaints and provides feedback to the relevant industries, ministries or the public. In the beauty and wellness category, the centre received 2,470 complaints, which amounted to losses of RM1.7mil.
For information on the report, call NCCC at 03-7877 9000 or 03-7874 8096.