Friday September 21, 2012
Mobile phones and computers top complaint list to NCCC
By WONG PEK MEI
pekmei@thestar.com.my
KUALA LUMPUR: Complaints on electrical, electronic and IT products topped the list of cases reported by consumers to the National Consumer Complaints Centre (NCCC) last year.
In its Annual Consumer Complaints Report 2011, the centre said more than 52% of the 9,349 complaints received on consumer product were related to the three products.
“Mobile phones and computers top the list of product complaints received. The most prevalent types of complaints are related to product quality and performance, followed by service quality,” it said.
“Out of the 9,349 complaints received, 4.7% of the cases were forwarded to the Consumer Claims Tribunal,” it read.
The report also stated that complaints on furniture were also high at 1,852 cases.
“Main disputes related to the quality of furniture purchased like peeling leather sofas, broken chairs and tables which could lead to safety issues,” it added.
The NCCC recommended that a clear warranty-related Act which deals with all goods sold should be enacted to improve the quality of products and services.
There was also a marked increase in the number of complaints received by the centre last year with the amount of dispute worth over RM33mil.
There were 40,637 complaints, up 18% from 2010. Apart from electrical, electronic and IT products, numerous cases were also recorded for wellness services and electricity and energy supply.
NCCC chairman Datuk Marimuthu Nadason told a press conference at the launch of the report yesterday that the highest number of complaints in terms of losses was for the automotive sector involving RM13,967mil. According to the report, the NCCC received 5,292 complaints against the sector.
A total of 8,181 complaints were also lodged against telecommunications service providers, mostly on hidden charges and plans offered.
Marimuthu urged consumers to be more aggressive with their complaints to put pressure on companies to improve their products and services.
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