Passengers being cleared in less than 10 minutes

SEPANG: The first day of the 10-minute immigration clearance initiative at the Kuala Lumpur International Airport (KLIA) here got off to a smooth start Friday.

Despite the arrival of nearly 3,000 passengers within three hours, there was hardly any bottleneck at Immigration counters.

The passengers had arrived between 6pm and 9pm, one of the airport's three peak hours. The other two peak hours are 6am-8am and 12pm-2.30pm.

Reporters, who were taken for a tour to access the initiative during the 6pm-9pm peak hours, saw passengers being cleared in less than 10 minutes.

Immigration director-general Datuk Alias Ahmad said all 58 counters, including six auto gates, for arriving passengers would be opened during the peak hours.

"We will ensure that the last person in the queue will be attended to in less than 10 minutes.

"If there is no issue with their documents, it will take only 45 seconds to process it and the passengers will be cleared in 10 minutes," he said.

Alias, however, said the 10-minute clearance initiative could face some delays if there was any power failure or interruption to the system.

"Otherwise, it is our pledge to arriving Malaysians and foreigners that they will be cleared in 10 minutes," he said.

He said the 10-minute clearance initiative had been applied at the Low-Cost Carrier Terminal since 2011.

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