Published: Tuesday March 5, 2013 MYT 10:29:00 PM
Updated: Tuesday March 5, 2013 MYT 10:30:06 PM
Mampu bags three FutureGov awards
By P. ARUNA
KUALA LUMPUR: The Malaysian Administrative Modernisation and Management Planning Unit (Mampu) was the big winner at the FutureGov Awards 2013, bagging three of the eight awards for excellent service and efficiency.
Mampu was named the "Government Organisation of the Year", "Team of the Year" and was also awarded for "Service Innovation" for the success of its 1Malaysia One Call Centre.
Its director-general Datuk Mohamad Zabidi Zainal attributed Mampu's success to his "great team".
"All the programmes have been implemented well due to the hard work and commitment from my team.
"We are working on various other innovations and services which we will reveal from time to time," he said when met after the awards ceremony here Tuesday.
The FutureGov Awards Malaysia 2013, which highlights achievements by the public sector, is organised by Asia's government modernisation publication, FutureGov Magazine.
Judged by the editors of the magazine, the awards honour achievements related to efficiency, transparency and service levels in the region.
Mampu deputy director-general (ICT) Datuk Dr Nor Aliah Mohd Zamri said the 1Malaysia One Call Centre, a one-stop centre for information on all government products and services, was getting more than 4000 calls each day.
"The calls are mostly enquiries about services provided by the public sector.
"The response from the public has been very encouraging," she said, adding that all ministries were on board with the system which was launched in November last year.
Other winners included the Finance Ministry for its "e-perolehan" initiative while the Islamic Development Department (Jakim) won "best mobile app" for its "myJakim" mobile application.
FutureGov magazine managing editor James Smith said Mampu had been an outstanding choice for the "Government Organisation of the Year" award.
"Few agencies can claim to have the transformative impact of Mampu on Malaysia's public sector," he said.