HLB introduces IBM Watson to give fast answers to customers

Pinto: ‘Once the system goes live in four to six month, a decision will be made to expand the use of Watson to other business areas.’

KUALA LUMPUR: Hong Leong Bank Bhd (HLB) has embarked on a partnership with IBM for the cognitive cloud-based solution, IBM Watson.

IBM Watson is a cognitive learning system geared towards further enhancement of customer support for HLB credit card services.

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