Maxis gets agile

TWO weeks after Covid-19 hit Malaysia, Maxis Bhd was forced to make a bold decision. It shut down its network operations centre at its headquarters in Kuala Lumpur, forcing its engineers to work from home.

That decision baffled the staff. For two long decades, they have been steadfastly seated in their spacious command centre, eyeballs glued 24/7 to the large screens that mirrored a live version of the major telco’s network operations. Now they had to do all that work, remotely and dispersed at their respective homes.