Strong footing: A crew member cleans an aircraft as Qantas begins preparing for the return of international flights at Sydney Airport. Free cashflows last year hit a record A$1.7bil (RM5.2bil), allowing Qantas to cut its net debt by A$2.1bil (RM6.4bil). — Reuters
HOW can a chief executive officer who’s attracted as much ire from passengers as Qantas Airways Ltd’s Alan Joyce still be impervious to criticism? It helps to remember who executives answer to. Here’s a clue: It’s not the people buying tickets.
Joyce has experienced calls for his resignation from unions and Australia’s parliament and had his home in Sydney defaced with eggs and toilet paper in July following chaotic scenes at airports with long lines, lost luggage and delayed departures.
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