KUALA LUMPUR: Alliance Bank Malaysia Bhd
has offered a flood relief assistance programme to help ease financial burdens faced by customers and businesses impacted by the recent floods nationwide.
In a statement today, the bank said the programme will include options of a loan moratorium of up to six months, loan repayment modifications, and waivers of fees and charges for all conventional loans and Islamic financing facilities.
It said that fees and charges for selected services such as the replacement of debit cards, automated teller machine cards, chequebooks and passbooks lost or damaged during the disaster will also be waived.
"We understand the emotional and financial strain on the families and businesses impacted by the flood, (and) hope (that) the relief assistance will ease some of their financial worries,” said its group chief executive officer Kellee Kam.
The bank said it has also assisted its employees to get through this trying time.
Affected customers may contact the bank’s contact centre at 03-5516-9988 or their relationship managers directly to discuss the relief package that meets their needs.
Meanwhile, Malayan Banking Bhd (Maybank) is also offering flood relief assistance to individuals, small and medium enterprises (SMEs) and other non-retail customers and include deferring financing/loan repayment, monthly instalment reduction or extending repayment tenure. It is also waiving fees and charges to replace debit cards, ATM cards and cheque books lost or damaged during the floods.
Customers can apply for assistance via floodrelief@maybank.com by providing name/company name, IC number/business registration, contact number, type of loan/product (e.g mortgage, hire purchase, term loan financing); vehicle number (for hire purchase).
Alternatively, they can call or visit any of its branches, SME centres, business banking centres or auto finance centres nationwide. All applications will be evaluated on a case-by-case basis, the bank said.
On another note, its insurance arm Etiqa has put in place a process to make claims with no forms or supporting documents required for policyholders and takaful certificate holders.
They can submit a text message, photos or videos of the flood to its dedicated 24-hour WhatsApp numbers at 011-1630-6646 and 018-226-3288 or call its flood claims careline at 03-2692 8188, 03-4270 7735 or 03-4270 5068.
Please visit www.maybank2u.com.my for more information on its flood relief assistance. Customers can also contact Maybank Group Customer Care Hotline at 1-300-88-6688. - Bernama
