(From left) HSBC WPB cluster head Asia cards Saleh Anam, Pothen, Mastercard Global Account HSBC senior vice-president Marina Bacchiani, Turan, Bullock-Cann, HSBC WPB head of Asia cards Parul Anand, HSBC WPB head of products Asia cards Anantha S Vaikuntam and HSBC Malaysia head of retail products Doreen Lee at the launch of the HSBC TravelOne Credit Card.
PETALING JAYA: HSBC Malaysia has set a new benchmark for travel convenience by unveiling a new product, the HSBC TravelOne Credit Card, which allows customers to instantly redeem their travel rewards with selected leading airlines and hotel chains.
The TravelOne Credit Card, a product of a partnership between HSBC and Mastercard, was created with the convenience of the client in mind.
Officiating the launch, HSBC group head of retail banking and strategy wealth and personal banking (WPB) Taylan Turan mentioned three main key points that HSBC looked into, which are customers’ choice flexibility, incentives and having the ability to obtain all of this with ease.
“We’re bringing them exactly that by allowing our customers to redeem reward points instantly on our mobile banking app, converting their points with an extensive selection of the world’s leading airlines and hotels,” he added.
In a statement, Turan said HSBC’s TravelOne Credit card is a key part of HSBC’s plan to grow its unique cross-border international franchise by offering a multi-market travel card.
He then explained that in the fourth quarter of 2022, travellers from Malaysia spent 66% more on overseas retail compared to the fourth quarter of 2019.
Turan further stated that HSBC feels the responsibility to deliver the promise in meeting its customer needs by bringing great solutions, products and propositions to Malaysia, as it is one of the four key markets for the bank in South-East Asia.
HSBC Malaysia head of wealth and personal banking Renee Bullock-Cann said as credit cards remained the key method of payment for travel spending in Malaysia, HSBC wants to open up a world of opportunities for its customers.
“With the HSBC TravelOne Credit Card, we want to make travel a seamless process by offering our customers great deals in the most hassle-free and convenient way,” she added in the statement.
Mastercard country manager for Malaysia and Brunei Beena Pothen said in a statement that with travel back after a long hiatus, the launch of the HSBC TravelOne Credit Card with its travel benefits and exclusive privileges was well-timed.
“The HSBC TravelOne Credit Card provides frictionless and safe travel experiences for Malaysian cardholders when travelling around the world or closer to home via the mobile app, which also ensures secure transactions anywhere at any time,” she added.
Among the key features of the HSBC TravelOne Credit Card include instant conversion of reward points to top airlines and hotels, where cardholders are entitled to six times complimentary airport lounge access per year and complimentary travel insurance up to US$250,000 (RM1.12mil).
The credit card also provides its customers with flexible instalment plans that suit the needs of its cardholders, as well as a unique notch design to signal the correct end to insert into card readers for its customers with impairment as part of the bank’s commitment to inclusivity.
A welcome gift will also be awarded to customers that activate a new card and perform 10 swipes and 10 e-Wallet top-ups within the welcome period from May 16 until Aug 31.
