OCBC eBiz Account and OCBC eBiz Account-i have become a game changer by allowing SMEs to open bank accounts without the need to set foot in a branch at all.
OCBC has a handful of branches only and that may have been challenging to grow the customer base in pre-Covid-19 years but since then, digitilisation has accelerated. All banking/financial services are more or less relying on this to gain customers or improve customer experience.
What has OCBC Malaysia’s journey been like and what can the market expect? The early years were invested in learning from the rapidly changing environment brought about by the pandemic. A key advantage we have is the ability to leverage on the resources of the OCBC group and learnings from its journey to make the difference for our Malaysian and SME customers.
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