KUALA LUMPUR: Malaysia Airlines has forged a strategic partnership with Chinese tech giant Huawei to gain deeper insights into traveller preferences and effectively analyse market trends, thereby enhancing its customer-centric service approach.
In a statement yesterday, the national carrier said Huawei Consumer Cloud Services, through the Petal Ads marketing platform, would provide advertising, marketing and traffic monetisation services for Malaysia Airlines, facilitating its expansion into the Chinese market.
In addition, the Malaysia Aviation Group (MAG) subsidiary will leverage the Huawei Consumer Cloud Services advertising platform to enhance its brand and services in the Chinese market, optimise customer experience, and draw travellers to choose Malaysia Airlines for their travel needs.
MAG chief executive officer Ahmad Luqman Mohd Azmi said the airline looked forward to exploring new avenues and opportunities that would solidify its position in the region and extend influence globally as the gateway to Asia and beyond.
“This partnership aims to elevate our efforts in customer engagement by providing personalised experiences and innovative solutions tailored to meet the unique needs of the market,” he said. — Bernama
