Maybank president and group chief executive officer Datuk Khairussaleh Ramli.
KUALA LUMPUR: Malayan Banking Bhd
(Maybank) wins big at the Euromoney Awards for Excellence 2024, clinching three top honours: Best Bank in Malaysia, Best Digital Bank in Malaysia, and Best International Bank in Cambodia.
Additionally, Global Finance has announced the winners for the World’s Best Consumer Digital Bank Awards 2024 in Asia-Pacific with Maybank picking up the country awards for Malaysia and Indonesia respectively. Maybank was also named winner of the Malaysia country category since 2018.
In a statement, Maybank said the recognition highlights its steadfast efforts to bolster its position as a leading financial institution in Asean.
The bank aims to enhance customer focus, accelerate digitalisation and technological modernisation, expand its business presence beyond Malaysia, lead in sustainability, and become a global leader in Islamic banking, as outlined in its M25+ strategy.
President & Group CEO Datuk Khairussaleh Ramli said that these awards solidify the bank’s commitment in delivering values-driven financial solutions to create sustainable outcomes for economic and societal well-being and enrich customer experience.
“Throughout 2023, we have made significant advances in every aspect of our operations which contributed to a record-breaking year with our total assets exceeding RM1 trillion and achieving a net profit of RM9.35bil.”
“Our achievement on being named as the Best Bank in Malaysia for the fifth time by Euromoney was driven by several market-first initiatives that has transformed the banking landscape.
“Leading the way on this segment is the introduction of the first values-based myimpact credit card with built-in carbon footprint tracker and ability to offset carbon footprint in Malaysia and the launch of Signature branch at Pavilion Bukit Jalil Kuala Lumpur Malaysia, offering “all-in-a-bank” features for both individual and commercial clients,” Khairussaleh said.
He said the bank has also enhanced its agility to increase customer satisfaction and speeding up time-to-market solutions.
“To this point, we have rolled out the Agile Customer Experience (CX) @ Branch in 347 branches across Malaysia, improving the average time to open an account from 51 to 15 minutes, a total decrease of 70%.”
