Grocer introduces a touch of tech to shopping

An employee checking the self-scan devices displayed at the entrance of Sam's Groceria in Encorp Strand Mall, Petaling Jaya. Ong (left) and Malik demonstrating how the self-scan system works. The interior of Sam's Groceria in Encorp Strand Mall.

In A bid to grow customer loyalty and increase business in a competitive market, retailers are increasingly investing in technology to engage consumers and to enhance the shopping experience at their outlets.

And some retailers are seeing the fruits of their investments.