Norbert Weimar and Dietmar Enders are helping the elderly, who, without a smartphone or computer, may struggle to access some services. Photo: Frank Rumpenhorst/dpa
Seniors in the German town of Taunusstein were initially hesitant when the council presented them with a new bus service that users book online.
On the surface, everything about the service, named Emil, seemed promising: A bus with flexible travel times that users could book by app or online.
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