The bank teller

ON my first day at work as a bank teller, the manager called me to his room and said in the tone of a father giving advice to his child: “Always be alert and careful when you are handling cash. Avoid small talk with the customer when you are counting money lest you lose your concentration and incur a cash shortage. You may be a teller, but you don’t have to say much most of the time.”

I nodded, and he continued: “Make a point of being courteous to every customer – remember that every bank account is of account. Courtesy is good for the person you’re dealing with, good for your own well-being, and certainly good for the bank’s balance sheet. Try to get more ‘smileage’ out of your work.”