On a Friday afternoon in the summer of 2019, Chicago resident and ride-share driver Teddi Burgess picked up a couple of passengers from Portillo’s in River North, a northern neighbourhood of Chicago, the United States.
As the ride got underway, one passenger in the front of Burgess’ car started yelling. When Burgess asked the other in the rear seat if they could help calm the front passenger down, that person also began yelling at Burgess telling her to stop talking and “just drive”.
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