Airlines have been urged to provide refunds for cancelled flights due to Covid-19 restrictions. - AZHAR MAHFOF/The Star
Offering full refunds for cancelled flight tickets should be a convention among airlines, says the Malaysian Association of Tour and Travel Agents (Matta).
"It is a matter of principle to provide refunds for cancelled air tickets as most services are still not rendered due to the extraordinary situation, ” said Matta vice president (Air Transportation) Shazli Affuat Ghazali.
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