Customer satisfaction rates in the hotel industry worldwide has fallen, mainly because of staffing issues. — Unsplash
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back.
In theory, this approach addressed fairly serious issues such as early-morning pool renovations that made the jackhammer an unwelcome alarm clock. Bed bugs. No hot water.
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