THIS year alone, the Federation of Malaysian Consumers Association (Fomca) has so far received approximately 70 complaints about telephone calls to public and private organisations going unanswered.
Its senior manager Baskaran Sithamparam said this made many callers frustrated and even angry.
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JPJ customer service officers handling phone calls at the Wangsa Maju branch. -Filepic
A fire engine must leave a station within 60 seconds upon receiving an emergency confirmation and reach the reported location within 10 minutes.
Professional emergency officers in action at the MERS 999 response centres.
MMEA has six coordination centres to answer to emergencies.
Ahmad Zaid: Fire department’s 16 operation rooms coordinate incoming emergency cases.
Baskaran: About 70 complaints on unanswered calls this year were against the private sector.
Shazurawati: TM One handled 30,000 calls a day on the 999 service number in the last 18 months.
Dr Suzanna: Unlike land emergencies, answering to sea-related calamities is more complicated.
Awareness campaigns held to educate members of the public, including students, about MERS 999’s service in various states.
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