Sunway Medical Centre bagged the 2022 Malaysia Smart Hospital Company of the Year award.
SUNWAY Medical Centre in Sunway City, Selangor, has once again been recognised for its innovative and purposeful use of smart hospital technology.
The country’s largest private quaternary hospital bagged the prestigious Frost & Sullivan Best Practices Awards 2022’s Malaysia Smart Hospital Company of the Year award.
The Frost & Sullivan Excellence Awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.
Sunway Healthcare Group president Datuk Lau Beng Long credited this exceptional win to a collective effort by the team.
“Our flagship hospital, Sunway Medical Centre in Sunway City, has always been committed to be at the forefront of smart hospital technology in the country and in the region.
“Our goal is to transform Malaysian private healthcare and to do that, we are constantly looking for innovative ways to enhance our patients’ experience while prioritising their comfort and well-being.
“I am thankful for a diligent team that constantly seeks new clinical and hospitality solutions to serve the needs of our patients, medical consultants and staff better.
“Without robust teamwork, this recognition would not have been possible.
“There is still a lot to do but this award is a testament that we are on the right track,” said Lau.
Frost & Sullivan research associate on healthcare and life sciences Azza Fazar said, “Sunway Medical Centre is centred on three main philosophies of clinical excellence, operational efficiencies and patient experience to create a mark in Malaysia’s smart hospital industry through its continuous investments in technology and its reputation as the hospital with the most sub-specialities.”
The medical centre first introduced robotics systems into its surgical procedures in 2016.
It continues to be at the forefront of technology with the addition of several cutting-edge robotic surgery systems.
While the hospital focuses largely on medical technologies, the management team also recognises that customer service and other areas of hospital management play a vital role to enhance the overall patient experience.
The centre introduced “Patient Xperience” that enables patients to provide feedback easily via a QR code.
Lau said the hospital intended to continue its stride towards strengthening investments into smart hospital technology to expand its regional leadership in robotic surgery and other quaternary services.
