Tan says the salesman failed to disclose that the vehicle has been previously registered.
THE Johor Consumer Claims Tribunal has upheld the RM1,000 award given last Nov 14 to a claimant who claimed that the motorcycle he had purchased was not new.
The claimant had filed the case demanding the respondent to refund RM10,000 and said he would return the motorcycle to the company.
However, Tribunal president Lee Chee Thim ordered the respondent to refund RM1,000 to the claimant Tan Teck Cheung within two weeks.
The respondent, who attended the hearing, told the Tribunal the company did inform the claimant that the 134cc engine motorcycle was registered on Nov 30, 2022.
“When buying new or used vehicles like cars and motorcycles, customers should look at their registration dates instead of their manufacturing dates,” the respondent had said.
He said demand for the special-edition motorcycle in Johor was high.
The respondent said the motorcycle was actually new but it was registered under the name of another person who decided not to proceed with the purchase.
“We sold the motorcycle for RM9,190 to the claimant as it was already registered to another person. A new one would have cost him RM10,000,” he said.
The respondent said the claimant would have had to wait at least a year if he had insisted on getting a new special-edition motorcycle instead of the one that was sold to him.
“It was registered to another buyer but the person did not use the motorcycle and it remained at the company until the claimant bought it in 2023,” he added.
When met outside the Tribunal at Menara Ansar, in Johor Baru, Tan, 33, said he felt cheated by the salesperson who had attended to him at the company’s showroom.
Tan, who is from Taman Rinting in Johor Baru and works as a technician in Singapore, went to the company in Masai, Pasir Gudang, on June 11 last year.
“The salesman told me the motorcycle was new and I paid RM3,000 cash and made a bank transfer of RM6,190 on the same day,” he said.
The claimant said he did not know the motorcycle had been registered in November 2022, as the salesperson had not disclosed this information.
“I would not have proceeded with the purchase had I known the motorcycle was already registered under another person’s name,” added Tan.
The claimant also rebutted claims made by the respondent during the hearing that the new special-edition motorcycle was not readily available in Johor.
“I have friends, who are also working in Singapore, who had no problems buying the new special-edition motorcycles and they did not wait long to get theirs,” said Tan.
Those who need Tribunal assistance can call 07-2271755 or 07-227 1766.
