Among complaints raised by the rakyat to the Johor MB are potholes, faulty streetlights, dilapidated healthcare facilities and poorly maintained drains. — Courtesy photo
Johor government will set up an integrated complaints centre to ensure all public grouses are addressed and resolved efficiently.
Mentri Besar Datuk Onn Hafiz Ghazi said RM1.5mil from next year’s state budget had been allocated to establish the Johor Integrated Complaints Centre (JICC) in phases.
“I receive complaints from the rakyat through my social media channels every day on issues such as potholes, faulty streetlights, dilapidated healthcare facilities and poorly maintained drains.
“The rakyat says that their complaints have gone unaddressed by the relevant authorities.
“Many also request that I personally conduct spot checks to look into the issues.
“The state government decided to form JICC to ensure each complaint received is channelled to and addressed by the relevant authorities efficiently, before providing the complainant with an update,” he said when tabling Johor Budget 2025 in Kota Iskandar.
He said the initiative would allow the public to channel their complaints to the government in real time and that the centre would be monitored by the Mentri Besar’s office.
Separately, Onn Hafiz noted the issue of affordable housing was one often raised by Johoreans, with many complaining that the state did not have sufficient affordable homes,
“From 2022 until November this year, 13,461 affordable housing units have been built.
“The state government has lined up plans to hit its target of providing 30,000 affordable housing units by 2026,” he said.
This includes building 689 units of Residensi Bangsa Johor, 60 units of Rumah Transit Bangsa Johor, 328 units of Rumah Kasih Johor and 112 units of Rumah Prihatin Johor, all of which fall under the affordable housing scheme.
Besides that, Onn Hafiz said 8,021 Johor Affordable Housing units were expected to be built statewide next year through collaborations between the state government and private developers.
The state has also allocated RM12mil for the Chinese and Indian communities.
Onn Hafiz said the funds would be channelled through Sultanah Fatimah Foundation, Sultanah Rogayah Foundation and various non-governmental organisations to help the needy.
“This includes RM3mil in school assistance to benefit 6,000 underprivileged Chinese and Indian students and RM1mil to Southern University College to help 500 students,” he said.
