Real-time updates and service information are part of the upgrades.
Pengurusan Air Selangor Sdn Bhd (Air Selangor) has upgraded its mobile application and website to streamline customer communications.
The upgrades also improve internal systems and processes across various customer services.
Users are thus able to monitor water bills, report water supply disruptions and receive real-time updates and service information.
Air Selangor chief executive officer Adam Saffian Ghazali said, “With the technological expertise we possess, these enhancements will make users’ daily tasks faster and more efficient in various aspects, including monitoring their water usage trends and paying bills.
“This marks the first phase of our digital transformation to launch a super app and web next year, as part of delivering the best experience to customers in line with our vision of becoming a leading water services provider in Asia by 2030.”
The improvements include a better account management experience where users can seamlessly log in using their user or business ID and manage all their water accounts through one platform.
This enables users to manage all their bills and make payments anytime.
Users can report pipe leaks, pipe bursts, meter problems or illegal tappings.
They can also obtain the latest online updates on water supply in their area.
In addition, they can apply for services and track the application progress online.
A virtual assistant named “Joy” is on hand to address users’ enquiries at any time.
Users may download this new application via the Google Play Store, Apple App Store and Huawei App Gallery.
Alternatively, visit the new website at www.airselangor.com
Users can also refer to its official communication channels or contact the Air Selangor call centre at 15300.
