Fairul had to go to the service centre four times.
AN engineer was left frustrated with products he purchased from a technology company.
Fairul Misran bought a keyboard for RM1,379 and a tablet for RM4,769 online on Aug 7 and received the products about a week later.
The claimant, who works in oil and gas, said the items were shipped from Singapore while the invoices had a Kuala Lumpur address.
“I was so excited to receive the items but it was short-lived,” he said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru.
Fairul said the keyboard could not attach to the tablet or be adjusted.
The claimant said he immediately made a video call to the company’s 24-hour customer support centre.
“The person referred me to the nearest service centre in Johor Baru.”
Fairul then sent the gadgets to the authorised service centre.
The items were tested and they worked before he left the service centre.
“I only used the items for a week before facing the same issues,” he said, adding he had to return to the service centre and leave the gadgets there.
“I came back a week later but they still could not solve the problem,” he said, adding he went to the service centre four times but the technicians could not fix the problems nor give him an explanation.
“They suggested I go to another authorised service centre but I declined as they did not guarantee the problem could be fixed.”
Tribunal president Lee Chee Thim ordered the respondent to refund RM1,379 plus RM200 in costs to the claimant within two weeks and for Fairul to return the keyboard upon receiving the money.
Those who need assistance regarding Tribunal matters can call 07-227 1755/1766.
