TM volunteers helping to clean the homes of colleagues affected by the floods.
CASH assistance and other support amounting to RM4mil has been allocated by Telekom Malaysia Bhd (TM) for customers, communities and employees affected by floods.
This is also in support of the Ihsan Madani initiative, aimed at ensuring timely help to those in need.
TM installed complimentary WiFi services at various temporary evacuation centres (PPS) to ensure uninterrupted communication for flood victims.
At the same time, TM’s network restoration team worked tirelessly to restore services for customers impacted by the recent monsoon floods, especially in the East Coast region.
TM staff repairing a utility pole damaged by floods.
This involved efforts to immediately divert key network elements for infrastructure that had been destroyed by floods to minimise service downtime for government, enterprises and consumers.
To ease the hardship faced by flood victims, TM was committed to providing additional support to affected Unifi Home customers.
These included free replacement of damaged customer- premises equipment (CPE) and network components, a one- month subscription rebate and extension of credit terms to 60 days without service suspension.
Care packages were also delivered to the Central Disaster Operations Control Centre in Kota Baru.
Its social impact foundation, Yayasan TM (YTM), mobilised medical aid, food and other necessities.
As co-secretariat and a member of the GLC/GLIC Disaster Response Network (GDRN) coalition, YTM assisted over 18,400 individuals via various initiatives including the MOF-GDRN Bantu Fund, to assist affected communities.
TM Group chief executive officer Amar Huzaimi Md Deris said the company stood in solidarity with their customers, communities and employees during these challenging times.
“Beyond restoring connectivity, our focus is on providing meaningful assistance to those affected, ensuring they can rebuild their lives with greater resilience.
“We deeply appreciate the patience and understanding of our customers as we work to restore our networks, despite challenges due to power outages and damaged equipment in certain locations,” he said.
To bolster their efforts, the company also deployed the 56 Rejimen Semboyan Pakar Telekom Askar Wataniah, a team of TM volunteers, to provide on-ground assistance, deliver emergency services and expedite restoration works.
Amar Huzaimi said TM was grateful to serve alongside various government ministries and agencies to assist communities in need
“We extend our heartfelt thanks to these agencies and social impact partners for their dedication and collaboration in ensuring timely and effective support.
“Through these partnerships, we supported more than 28,000 individuals via various disaster relief and preparedness programmes, ensuring faster distribution of aid across the country.
“We remain steadfast in our efforts to restore connectivity and essential telecommunications services, aiding recovery for those affected by the floods.”
Amar Huzaimi also visited flood-affected areas in Kelantan and Terengganu, including the Central Disaster Operations Control Centre (PKOB) in Kota Baru.
He presented additional care packages to be stored at the control centre. These care packages would be distributed to flood victims as needed.
In support of its employees, TM also launched an internal crowdfunding initiative to help provide affected Warga TM with essential home amenities, ensuring they could resume their daily lives as quickly as possible.
This initiative aligns with TM’s “Ini Cara Kita” culture statement, embodying the spirit of caring and togetherness.
TM also extended financial aid to 131 Warga TM whose homes were damaged by the floods.
Early flood aid and damage claims have already been disbursed, with further assistance underway.
