MBDK councillor Lee Sek Wun discusses an issue at the Residents Consultation sub-committee meeting.
Klang council sets up platform for councillors to handle issues within neighbourhoods
A Residents Consultation sub- committee to proactively address community concerns has been set up in Klang, Selangor.
Klang Royal City Council (MBDK) said the initiative was aimed at enhancing communication between residents, councillors, and the city council’s department heads while fostering a more responsive and efficient problem-solving process.
Klang mayor Datuk Abd Hamid Hussain said the sub-committee would comprise councillors and heads of department to collectively address “challenging” issues within neighbourhoods.
By bringing stakeholders and councillors together through open communication, he said MBDK could gain valuable insights into the needs of the community and implement effective solutions.
Abd Hamid said councillors were tasked with bringing resident concerns to the sub-committee monthly meetings.
While residents will not attend these meetings, he said they could channel their complaints and service requests to their respective councillors via WhatsApp.
“MBDK ratepayers can contact their designated councillor via WhatsApp to report any issues within their neighbourhood or express dissatisfaction with city council services.
“The contact numbers of all councillors are available on MBDK’s official website.”
Abd Hamid says councillors must empower residents to take part in decision-making processes.
Abd Hamid emphasised that councillors were primary representatives of their constituents, while the sub-committee would be a platform for councillors to address resident concerns.
“Understanding the challenges faced by the community and having the ability to take decisive action is paramount to fulfilling a councillor’s responsibilities,” he added.
Abd Hamid said the sub-committee would look into improving the quality of life within Klang neighbourhoods.
“By encouraging residents to use the WhatsApp channel for assistance, we aim to strengthen the relationship between the city council and ratepayers, promote transparent governance, and uphold the highest standards of public service,” added Abd Hamid, who would chair the sub-committee.
“Councillors must actively listen to residents’ concerns, engage with local non-governmental organisations, and consider their perspectives in the decision-making process.”
Abd Hamid added that councillors must empower residents to participate in decision-making processes impacting their neighbourhoods.
This could include decisions on maintaining public spaces or improving recreational facilities like playgrounds.
At the inaugural sub-committee meeting, issues such as tree maintenance including removal of decaying trees were discussed.
The need for improved children’s playground equipment in neighbourhoods was also highlighted.
