Customer Shadahann scanning the MBDK QR code at a restaurant to give her feedback. — KK SHAM/The Star
QUICK Response (QR) codes have been installed at over 380 restaurants in Klang to help customers rate the cleanliness of the outlets, food handlers, and toilet sanitation.
Klang Royal City Council (MBDK) Selangor palace representative Datuk Mohammed Khusrin Munawi said the QR codes linked to a feedback form, allowing diners to lodge complaints about the eateries’ hygiene and sanitation levels.
“MBDK Health Department has placed the QR codes at 385 restaurants to date.
“Customers can scan the codes using their phones.
“Besides rating the cleanliness of the outlet, food handlers,
and toilet sanitation, they can also rate the overall hygiene of the restaurant,” Mohammed Khusrin said after launching the QR code system at the MBDK
Car-Free Day 18th Edition on Jalan Stesen.
Despite a light drizzle at the 7am event, the Car-Free Day attracted about 500 participants to the 2.5km Fun Walk, themed “Rest and Taste”.
Food outlets along the route offered free cups of coffee and Malay kuih, such as kuih salat, kuih seri muka pulut and kuih lapis at five pit stops.
Regarding the QR code initiative, Mohammed Khusrin said the feedback form allowed customers to write comments and upload photos.
He added that the city council’s Health Department had received 72 positive feedback notes from customers pleased with the services and good hygiene at their frequented eateries.
“We received two complaints about dirty toilets,” he disclosed, saying that the QR codes had been in place for the past month.
Teacher Shadahann Sharan, 50, praised the idea of using QR codes for customers to provide feedback to MBDK.
“The QR code is currently placed on the wall behind the cashier. I suggest that it be made palm-sized and placed on each table for customer convenience,” said Shadahann.
Bismillah Restaurant manager Mohamad Ashraf Rahman, 50, commended the initiative as it allowed customers to share positive feedback and offer suggestions for service improvement.
Similarly, Arafa Restaurant manager Palani Muniandy, 45, noted that customers did scan and send comments to MBDK, calling it a good approach by the city council for gathering feedback.
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