PATRONS of Japanese restaurants would be familiar with small plates of sushi swishing past on conveyor belts. They pick up what they want and let the rest pass them by. If they want a dish that is not on the belt, they can place an order on the tablet at their table or hail a waiter.
Restaurants have found ways to innovate and automate their operations over the past few years to cope with the difficulty in getting consistent labour and to improve their customer service.
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