KUALA LUMPUR: Tenaga Nasional Bhd (TNB) should give a concrete explanation for the sudden discrepancies in electricity bills and take holistic steps instead of just depending on complaints from users, say consumer groups.
Consumers Association of Penang (CAP) education officer N.V. Subbarao said TNB, as the national utility company, must take responsibility instead of depending on consumers to come forward and lodge reports.
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