Helping hand: KLIA care ambassador Vive Nurhailiza Mohd Faizal Leong assisting a passenger during the disruption.
SEPANG: Thousands of passengers were left exasperated after a first-ever system disruption at both terminals of Kuala Lumpur International Airport (KLIA) caused hours of delay.
London-bound Kelly Robertson, 41, said the glitch was one of her worst travelling experiences.
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