PETALING JAYA: In response to user feedback over its nationwide implementation of the RFID along the North-South Expressway, highway firm Plus Malaysia Bhd (PLUS) has taken measures to smoothen traffic flow at its toll plazas.
In a statement yesterday, Plus said it will improve customer experience through several improvements, which include reinstating some SmartTAG lanes, enhancing system performance and increasing the deployment of on-ground staff, other than having more RFID fitment centres at strategic locations.
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