Long wait: A line of people is seen queuing to get their passports renewed before the year-end holiday season begins at the Urban Transformation Centre at Komtar in George Town,.
PETALING JAYA: Amid the brouhaha over the requirement for inbound and outbound travellers in Malaysia to complete a Customs declaration form, travel operators are calling for clearer guidelines on the initiative.
They say establishing a clear directive on who was subject to filling the form, along with which items were dutiable, would minimise confusion, especially among leisure travellers, thus creating a seamless and positive travel experience.
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