PETALING JAYA: Malaysia Airlines is set to reopen its in-town flight check-in and baggage drop facilities at KL Sentral beginning Sept 1.
In a joint statement, both Express Rail Link Sdn Bhd (ERL) and Malaysia Airlines said the reopening aims to offer air travellers convenience, time-saving benefits and the luxury of arriving at the airport luggage-free.
“The service will be exclusively accessible to Malaysia Airlines’ passengers for the time being upon the resumption of operations and will be joined by other airlines subsequently.
“Travellers will have the convenience of checking in for their flights and luggage drop at KL Sentral during the airline’s counter operation hours from 6am to 10pm.
“Passengers who check in at KL Sentral will receive their boarding pass, and all their checked-in baggage will be security scanned and tagged to their final destination, just like in the airport,” it said in a statement on Monday (August 28).
ERL chief executive officer Noormah Mohd Noor said they were delighted to finally reopen the in-town flight check-in facility for loyal passengers who had been asking for the service after the pandemic.
“With our ridership growing, the time is right to restart check-in services. When we first began operations in 2002, Malaysia Airlines was the first airline to offer check-in services and it is only right to relaunch them again.
“With the in-town flight check-in, air travellers can avoid queuing at the airport and have more time to enjoy a meal, change currency or shop while waiting to board their flight.
“Passengers can rest assured that their baggage will be safely transferred to the airport just as we have done in the past 17 years, with a near-perfect record,” she said.
Malaysian Aviation Group chief marketing officer Lau Yin May said their top priority remains ensuring a safe and seamless end-to-end journey for passengers.
“With the resumption of ERL check-in services, passengers staying near the city centre are provided another avenue to conveniently check-in, drop their baggage and have it seamlessly transferred to their flight, allowing them to board the train straight to the airport fuss-free.
“We have also curated various products to make the travel experience as convenient as possible,” she said.
ERL will also be offering RM10 off for passengers purchasing KLIA Ekspres tickets.
The RM10 voucher, which is available for a limited time only, will be given to each adult passenger using the airline check-in facility at KL Sentral and is valid for redemption until December 31, 2023.
Malaysia Airlines passengers travelling domestically or internationally who are using the in-town check-in facility must check in at least two hours before their flight departure time.
Passengers can visit www.KLIAekspres.com for more information on the in-town flight
check-in facility and our latest offers.
The public can also get further assistance through Customer Enquiry at 03-2267 8000 (Monday to Friday, 8:30 am – 6:00 pm), KLIA Ekspres Facebook and Twitter accounts.
