Mavcom activates complaints channels for MYAirline customers


KUALA LUMPUR: Following MYAirline's suspension of operations as of Thursday (Oct 12), the Malaysian Aviation Commission (Mavcom) has set up hotlines and other channels to help affected consumers.

It urged those who have made bookings with MYAirline to contact the airline's dedicated complaints channel for questions and help with regards to their booking at customercare@myairline.my.

Mavcom said affected consumers may also contact the commission's consumer hotline at 1-800-18-6966 (within Malaysia) or by email at consumers@mavcom.my.

ALSO READ: MYAirline suspends operations, says due to 'significant financial pressures'

They may also fill in the complaints web form at https://flysmart.my/make-a-complaint.

Alternatively, they may send feedback through the FlySmart mobile application that is available for download from the Google Play Store and Apple App store.

"The Commission (maintains) that MYAirline is liable to refund consumers who have bought tickets from the airline but are unable to travel," Mavcom said in a statement.

"MYAirline has also been instructed to immediately discontinue the sale and booking of flights from all platforms until further notice," it added.

Mavcom also said it was in communication with MYAirline and was also investigating the airline based on internal reviews and complaints regarding unpaid statutory payments to employees, among other matters.

"Mavcom will provide (updates) in due course," it added.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!
   

Next In Nation

Northeast monsoon: Air Force identifies landing points to deliver aid
Minister calls for stricter regulations on social media to combat inappropriate content
Ten including bank managers, teacher to face trial over RM24.2mil embezzlement case
Melaka Christians to carnival to feed, entertain underprivileged community
New Japanese ambassador to Malaysia pledges to boost ties, focus on people-to-people links
Anwar: Malaysia committed to strengthening collaboration with China beyond trade
Govt mulls nationwide ban on single-use plastic bags by 2026
More than 90% of MyLesen participants have driving licences, says Loke
Armed Forces trailer skids on KL-Karak Highway, heavy traffic reported
Ipoh City Council clears serial hoarder's house for fourth time in four years

Others Also Read