Passengers want MYAirline to take responsibility for flight cancellations


KOTA KINABALU: MYAirline Sdn Bhd passengers here want the company to take responsibility for their losses following the cancellation of flights and the suspension of flight operations that came into effect on Thursday (Oct 12).

Suziana Ottoh, 36, only realised the cancellation of the flight at about 10 am today after arriving at Kota Kinabalu International Airport (KKIA) here from Lahad Datu which is more than 400km from here, at 6am on Thursday.

She and her five children were scheduled to fly to Kuala Lumpur on Oct 14 at 4.20pm but it was postponed to 9.50pm.

"But I'm not sure if the 9.50pm flight has been cancelled or not. If it's cancelled again like today, it'd be a waste of my time," she told Bernama at KKIA here on Thursday.

MYAirline Sdn Bhd in a statement early on Thursday morning said its operations were suspended effective immediately until further notice due to significant financial pressure.

Suziana said she had to come two days earlier so as not to miss the flight as had happened before where the airline did not allow her to board the plane because she was a few minutes late.

Fresella June Gunihas, 22, who came to the MYAirline sales centre wanted an explanation about her flight schedule which was supposed to be on Oct 18 but was changed.

She said following the problem she had to pay RM1,600 due to an error in the company's system which changed her flight date to November.

"I was required to pay an additional price and penalty which was not even my fault. I really do not understand this MYAirline system," said Fresella who wanted to go to Kuala Lumpur to visit a sick family member.

Fadzhil Rosleh, 32, also expressed disappointment when the flight ticket to Kuala Lumpur for his sister, mother and nephew that was scheduled for this afternoon was cancelled.

He said his sister Diana Rosleh, 31, arrived from Kuala Lumpur on Wednesday (Oct 11) and was supposed to return to Kuala Lumpur on Thursday afternoon.

"Right now we don't know who we have to deal with, the MYAirline sales centre is also closed.

"The tickets have already been bought and they are not cheap," said Fadzhil who was from Kota Kinabalu.

Two flights namely Kota Kinabalu - Tawau and Kota Kinabalu - Kuala Lumpur were cancelled by the company.

In Sabah, the use of airplanes, especially from Kota Kinabalu to the East Coast and inland areas, was a necessity because of the short time taken compared to the route by road which takes eight to nine hours to travel. - Bernama

Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Flight , Cancel , MYAirline , KKIA , Sabah ,

   

Next In Nation

MAF veterans retired before January 2013 eligible for 15% pension adjustment
Northeast monsoon: Air Force identifies landing points to deliver aid
Minister calls for stricter regulations on social media to combat inappropriate content
Ten including bank managers, teacher to face trial over RM24.2mil embezzlement case
Melaka Christians to carnival to feed, entertain underprivileged community
New Japanese ambassador to Malaysia pledges to boost ties, focus on people-to-people links
Anwar: Malaysia committed to strengthening collaboration with China beyond trade
Govt mulls nationwide ban on single-use plastic bags by 2026
More than 90% of MyLesen participants have driving licences, says Loke
Armed Forces trailer skids on KL-Karak Highway, heavy traffic reported

Others Also Read