ALOR GAJAH: The digitalisation of its public complaints system has helped the Melaka government resolve more than 90% of the public’s grouses, says Datuk Seri Ab Rauf Yusof.
The Chief Minister said the effectiveness of the public complaints management system (Sispaa) had exceeded 60% compared with the conventional method where people had to complain in person.
“As at Dec 1, the state government’s Sispaa received 12,650 complaints, of which 12,171 or 96.2% have been solved. Only 479 or 3.8% of the cases have yet to be solved and this shows a positive trend with the public’s transition to the digital system, which is seen as more effective and practical in terms of time and energy,” he said, reported Bernama.
He said this at a media conference after the launch of the state government’s Meet the People Day for the Masjid Tanah parliamentary constituency here yesterday. Ab Rauf added that the state government received 331 complaints during the two-day session and solved 296 of them.
“The Masjid Tanah parliamentary constituency is the first to hold it outside of Melaka town and, after this, we will move to Jasin, Alor Gajah and Tangga Batu.
“This is a platform for the state government to hear and delve directly into the people’s problems at the grassroots level and help solve them within the stipulated period of 14 days,” he said.
