Selangor police cut red tape for public to make complaints
SUNGAI BULOH: Members of the public who find themselves dissatisfied with police investigations can now bypass the red tape and bring their grouses directly to the police leadership.
Selangor police chief Comm Datuk Hussein Omar Khan, said that he has instructed all officers-in-charge of the police district (OCPD) to be in office on one special day every month to specifically meet members of the public who might have issues that require clarification.
He said if members of the public feel that their complaints are still unattended to, they may even bring up their grievances with the state police chief.Dubbing it “Hari Bertemu Pelanggan” (Customer meeting day), Comm Hussein said that the first of such meetings will be conducted on March 23, with subsequent iterations being announced from time to time.
For now, the meetings are slated for the first Saturday of each month.
Speaking at a handing over ceremony at the Sungai Buloh police headquarters yesterday, Comm Hussein said that such meetings will help both sides as it will allow the police to better explain the matters at hand and challenges faced by officers and the force in tackling them.
“We want to do this once a month ... The first (session) will be held in conjunction with the 217th Police Day.
“On that day, the OCPDs will be in their IPD (police district headquarters) to meet with our ‘customers’.
“We will publish emails for members of the public to set appointments. You can walk-in but we will give priority to those who have made appointments,” he said.
Among issues of priority are the status of investigations, security concerns and quality of service by the police. Comm Hussein encouraged the public to email ahead to allow the police more time to respond to queries and to better funnel issues to the respective departments.
He added that he and other department heads at the contingent level will be available should it be required.
“This is an avenue for the public to bring matters directly to the leadership.
“Maybe they were not happy with the investigating officer or the OCS (police station chief) ... They can raise their concerns through this forum and we can respond directly one-to-one,” he said, adding that he will be personally visiting the various IPDs for the first iteration.
Comm Hussein said that unlike a public town hall, members of the public would be able to share matters discreetly.
He also said that this is a way to see if officers on the ground had been doing their jobs properly.“The investigating officer will now need to be alert.
“If members of the public are unsatisfied with the investigation or (feel that) that it was done ‘sambil lewa’ (lazily), this can be brought to a higher level,” said Comm Hussein.
