PETALING JAYA: A leading tourism group has called for a thorough investigation to identify any non-compliance over the recent Genting Highlands bus crash.
Malaysia Tourism Federation president Datuk Tan Kok Liang described the incident as “one rotten apple that spoils the bunch”.
“There must be strict handling of any breaches of the standard operating procedure (SOP) or laws to protect the reputation and integrity of genuine tour operators,” he said.
He also outlined several critical areas that must be addressed to enhance safety and compliance in tour operations, including subcontracting services.
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“While subcontracting bus tours to third-party operators is a common practice, the primary agency is responsible for ensuring that these subcontracted services adhere to all safety and compliance standards.
“The primary agency must conduct due diligence and regularly audit the practices of their subcontractors to avoid any misconduct,” said Tan.
He said tour agencies typically have an internal SOP designed to ensure safety and compliance in their operations.
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“This covers mandatory scheduled vehicle maintenance guidelines, driver qualifications, and safety protocols to safeguard passenger safety.
“Tour operators are expected to conduct comprehensive background checks before hiring drivers. This process includes verifying driving licences, reviewing driving records and confirming experience to ensure that drivers are capable of managing passenger vehicles safely.
“These measures are vital for maintaining the safety and integrity of the tourism industry, ensuring that tourists can travel with confidence and peace of mind,” said Tan.
The Alliance for a Safe Community chairman Tan Sri Lee Lam Thye called for the bus operator or company involved in the crash to be held responsible for passenger safety, rather than shifting blame to the driver.
“They must not just push the responsibility to others or the driver alone. This excuse no longer holds water.
“It is high time for authorities to take steps and amend legislation to ensure this kind of problem doesn’t happen again,” he said.
Lee said road safety has become a serious issue in the country, with increasing fatalities.
“Annually, the country witnesses approximately 6,000 to 7,000 deaths from road accidents, with a significant majority of over 68% involving motorcyclists.
“This bus tragedy was particularly distressing as the driver was found to be unlicensed and had accumulated summonses for multiple offences, and yet was permitted to operate a tour bus.”
