PETALING JAYA: While there was an eager start to access the MyInvois online system, companies need not “rush” into it to avoid the system from overloading, says stakeholders.
The advice comes following numerous complaints from companies over issues in accessing the Inland Revenue Board’s (LHDN) e-invoicing system, owing to the sheer volume of submissions yesterday, including by those who were not part of the Phase 1 of the rollout.
According to the LHDN, there were more than 500,000 submissions as of noon yesterday, the first day of the e-invoicing rollout.
Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM) treasurer-general Datuk Koong Lin Loong said the first phase of the rollout only involved very specific companies and not consumers in general.“This round only involves big companies. Also, the e-invoices need not be issued immediately,” he said when contacted yesterday.
Koong, who is a practising auditor and licenced tax agent, said the affected companies need not submit e-invoices on a daily basis at the moment but only consolidated ones at the end of the month.
“It is also not necessary for the companies to issue individual e-invoices to customers.
“There is a relaxation period of six months given with regard to this regulation,” he added.
National vehicle inspection authority Puspakom chief executive officer Mahmood Razak Bahman said the company began using the system a week prior to the Aug 1 deadline to familiarise itself with the MyInvois system in anticipation of teething problems.
He said that Puspakom had set up an online tutorial video to assist its clients and a customer service hotline.
“We encountered minimal challenges with the tax identification numbers (TIN) implementation, although some issues arose from customers unfamiliar with the new system,” he told The Star.
Despite the challenges of adopting the new system, he said that Puspakom did not face any major hiccups.
“There was no significant disruption in the inspection process. The majority of corporate clients booking online did not face major TIN-related issues,” he said.
Kuala Lumpur and Selangor Indian Chamber of Commerce and Industry president Nivas Ragavan said glitches were expected when a new policy is implemented.
“This is the stepping stone towards digitalisation and automation, which is a milestone for Malaysian businesses.
“Teething problems will persist in the implementation of new policies,” he said.
He noted that LHDN has come forward to acknowledge the problem in accessing the MyInvois system.
